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Terms and conditions

eshop@Sunlight Rewards and Offers website -Terms and Conditions

1.  Sunlight REIT, Henderson Sunlight Property Management Limited and participating shopping malls/properties are the organizers of https://eshop.SunlightREIT.com (hereinafter referred to as this website).

2.  Customers must register as a member of eShop@Sunlight to receive offers/eCoupons from the website and purchase/redeem electronic cash coupons or discounted merchandise vouchers from relevant merchants.

3.  Each customer can only hold one account. The registered mobile phone number must be true and valid. If a person holds multiple accounts, all accounts will not be accepted, and once discovered the organizers reserve the right to suspend and terminate the accounts.

4.  If customers wish to use the offers/eCoupons/vouchers in their accounts, they must log into their account on the website and complete the verification and redeeming of electronic offers/ coupons/ discounted merchandise vouchers before these are valid. Mobile data must be enabled on your phone and functioning normally; otherwise, the organizer and merchant are not responsible for coupon failure. Screenshots/prints or photocopies of eCoupons will not be accepted.

5.  All offers/vouchers/coupons can only be used once and must be used within the specified date. They are invalid after the expiry date.

6.  Membership and any offers/vouchers /coupons are not transferable and cannot be exchanged for cash, nor can change be given.

7.  All offers/vouchers/coupons will not be re-issued if lost or stolen, and the organizer will not be held responsible.

8.  If a customer decides to delete their account, they should either email to promotion@hendersonsunlight.com or submit a written notice to the information desk/concierge at participating shopping malls.

9.  The organizer reserves the right to terminate or extend activities on the website and/or amend/ modify/change any terms and conditions of the website at any time without prior notice. The organizer is also not liable to any party.

10.  The organizer can revise these terms and conditions at any time through this page. Customers should visit this page regularly to check relevant terms and conditions, as well as any amendments. In case of any disputes, the organizer reserves the right to the final decision.

Terms & Conditions for Purchasing & Using Merchant eCoupons

1.  Customers who wish to purchase eCoupons must register as a member of eShop@Sunlight - Rewards and Offers, and must be 18 years old or above.

2.  Customers must either hold a credit card issued by a licensed bank (Visa, Mastercard, UnionPay) or an HSBC PayMe account, or be a registered user of AlipayHK / WeChat Pay HK / Octopus card. If you make a purchase by a credit card not denominated in Hong Kong dollars, the final charge will be converted to the currency of the credit card account using the issuing banks applicable exchange rate on the day the transaction is processed, and the payment will be received via the eShop@Sunlight website. Credit card payment on this website will be processed through third-party transaction platform Stripe. Customers are required to provide an email address (for receiving transaction receipts sent from the third-party transaction platform to customers), as well as valid and accurate personal and payment information (name, email address, telephone number, credit card number, expiry date and other information required by this website).

3.  Once the customer submits their order, they authorize the eShop@Sunlight website to charge their credit card, HSBC PayMe account, or AlipayHK / WeChat Pay HK / Octopus card account based on the total sum of the order. The customer also explicitly authorizes eShop@Sunlight to use personal information provided by the customer to conduct the appropriate money laundering investigations, anti-fraud investigations and credit investigations, to meet operational needs, and where necessary, to send or receive customer information to or from third parties. Third parties include but are not limited to credit reference agencies, anti-fraud agencies, government departments investigating money laundering activity and regulatory authorities. Such agencies and authorities may therefore retain relevant information. For more information on how the eShop@Sunlight website uses personal data, please refer to this websites privacy policy.

4.  After the payment transaction has been completed, the customer will be sent an Order Confirmation text message to their registered mobile phone number, indicating they have successfully purchased the eCoupons. Orders cannot be cancelled once successfully submitted. All purchases are non-refundable.

5.  Each merchant electronic coupon has a face value of  HK$100.

6.  Each customer can purchase up to 2 eCoupons from the same merchant per day. Purchased eCoupons are shown on the My Orders page of members Account pages. A maximum of 2 electronic merchant coupons can be used per transaction per customer. The customer must also show the coupon page to the shop staff to complete the redemption procedure.

7.  Sunlight REIT, Henderson Sunlight Property Management Limited and participating shopping malls/properties as the organizers will not bear responsibility in any case of network problems, poor phone reception, or incomplete/inaccurate information provided by customers that leads to a delay or error in information transfer, which causes a failure to use the coupon. If these coupons are lost, damaged or stolen, they will not be re-issued and the organizer will not be held responsible.

8.  The terms and conditions of the use of merchant eCoupons are subject to the terms and conditions stated on the coupon.

9.  All prices are shown in Hong Kong dollars (HKD). Unless there is an obvious error, when the order is accepted it is the price shown on the site that will be honored. The organizer does not guarantee that the prices shown will be error-free and that prices will be updated without delay. eShop@Sunlight reserves the right to correct any errors. If the price of any item ordered is found to be incorrect or not updated on time, eShop@Sunlight will contact the affected customers as soon as possible. The order will be cancelled if the customer cannot be contacted.

10.  If the issuing bank, HSBC PayMe or AlipayHK / WeChat Pay HK / Octopus refuses to authorize the payment to eShop@Sunlight, the order will be cancelled and the organizer will not be held responsible. When a customer places an item into their shopping bag, it does not mean the order has been completed. The system will not reserve stock, so the item may still be purchased by other customers. Customers must complete payment within the time limit, otherwise the purchase will be unsuccessful. If an item sell out before the payment has completed, the customer will not be able to continue with the checkout process. From time to time, eShop@Sunlight will promote various offers, eCoupons or products. Please keep an eye on the malls Facebook page https://www.facebook.com/SSCxMCP1/

11.  In case of any disputes, the organizer and the merchants decisions shall prevail. All pictures are for reference only.

Personal Data Collection

Privacy

Sunlight REIT, Henderson Sunlight Property Management Limited and eShop@Sunlight Rewards and Offers (collectively referred to as We) are committed to protect the privacy of customers personal data in accordance with the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of the Hong Kong Special Administrative Region) (the Ordinance).

This statement is subject to change from time to time, so please visit this page regularly. In registering for our membership / using our services / logging into the eShop@Sunlight website, customers agree to accept the personal data collection statement effective at the time.

1.      Providing personal data to us is voluntary. If you cannot provide sufficient data, we will not be able to process your order or provide you with any of our services.

2.      Examples of personal data we may collect include:

        2.1  Personal details provided when registering, such as your English name, phone number, email address and first 4 digits of your personal identification document;

        2.2. Payment details provided when purchasing items, such as credit card number and expiry date, account information for other payment services (for example online or mobile payment services) and billing information;

        2.3  Your responses to market research conducted by us (or conducted on our behalf);

        2.4  Records of any correspondence with you, such as communications via email, telephone, short message services (SMS), multi-media messaging services (MMS), cross-platform mobile messaging applications or by post, and any contact between you and our staff or representatives;

       2.5  Details relating to your visit to the https://eshop.SunlightREIT.com website and information you accessed  we may use cookies and other methods to automatically collect your IP address, log-in details, browser type and version, device ID, location and time zone settings, browser plug-in types and versions, operating system and platforms, page response time and download errors, etc.; and

      2.6  If there are any changes to the personal data provided during account registration, please notify the organizer in writing, by email to promotion@hendersonsunlight.com or by submitting a written notice to the information desk/concierge at participating shopping malls, to ensure that the personal information held by the organizer is correct.

Use of Personal Data

 1.    The information we collect will be used for the following purposes:

       1.1 To provide you with information regarding our services/products/events;

       1.2 To process payment instructions and relevant procedures for your order;

       1.3 To provide you with customer support services or invite you to participate in opinion surveys;

       1.4 To manage eshop@Sunlight memberships, to identify and verify the identity and/or credentials of users who use the services offered on this website;

       1.5 We may send SMS messages/emails to the provided contact details for marketing purposes;

       1.6 We may release such information to our engaged service providers/contractors/agents for the purpose of event management, data collation and other uses directly related to the event;

       1.7 We may share your personal data with credit reference agencies and credit, debit or charge card companies or banks to process your payment instructions, process your orders, for billing purposes and to fulfil orders;

       1.8 For system management, operation and maintenance needs, we will transfer or disclose the relevant information to contractors under a duty of confidentiality to us who provide administrative, telecommunications, computer, data processing or other services related to our operations;

       1.9 To tailor and personalize services that may be of interest to you (including through data aggregation and analysis);

       1.10 To comply with any requirements for disclosures under any applicable law; and

       1.11 For any other purpose which a registered user or applicant may from time to time agree.

  2.    If you wish to stop or resume receiving our communications, you may email  promotion@hendersonsunlight.com along with your name and relevant contact information.

Security of Personal Data

1.    No data transmission over the internet, a website, a mobile application or via email or other message service can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal data in accordance with the requirements of data protection legislation.

2.    All personal data we collect about you is stored on our or our subcontractors secure servers. We comply with our security policies and standards when accessing or using this information and restrict access to your personal data to those persons who need to use it for the purpose(s) for which it was collected. Any of our employees with access to personal data must follow our Code of Conduct, and will not disclose any eShop@Sunlight members personal data without our authorization.

Personal Data Retention Period

1.    Our retention periods for personal data are based on business needs and legal requirements. We will only retain your personal data for as long as is necessary for the processing purpose(s) for which it was collected and any other permitted linked purpose and to the extent permitted by applicable law.

2.    Where personal data is no longer needed, we either irreversibly anonymize the data (and the anonymized information will be retained) or securely destroy the data

Disclaimer

The material contained in this website has been produced by Henderson Sunlight Property Management Limited (hereinafter referred to as HSPM). Your use of this website is subject to the following terms and conditions.

1.    The contents of this website are for reference only. HSPM does not promise or guarantee their accuracy or completeness. No information on this website shall constitute an invitation to invest in HSPM. HSPM, Henderson Sunlight Asset Management Limited, Sunlight REIT, Sheung Shui Centre Shopping Mall, Metro City Plaza One and other commercial properties tenants, eShop@Sunlight Rewards and Offers and directors, personnel, agents and staff of HSPM, shall not be liable for any loss, damage or expense (including any loss of profit) arising out of use of this website.

2.    HSPM makes no representation regarding the information provided by any other websites, which may be accessed through this website, and expressly disclaims any liability for any loss, damage or expense, arising from the use of or in reliance upon any part of the contents contained in such websites.

3.    This website may contain materials in which third parties have proprietary rights, including without limitation logos or brand names, which are the trademarks of third parties. HSPM grants no license regarding their use and disclaims any liability with regard to infringement of such third-party rights.

4.    Unless otherwise stated, the contents of this website are subject to the copyright of, and may not be reproduced without the approval of, HSPM. None of the contents of this website may be copied or otherwise incorporated into or stored in any other website, electronic retrieval system, publication or other work in any form (whether hard copy, electronic or other). No links to this website may be included in any other website without the written authorization of HSPM.

5.    HSPM, Henderson Sunlight Asset Management Limited, Sunlight REIT, eShop@Sunlight, participating shopping malls  Sheung Shui Centre Shopping Mall and Metro City Plaza One  and other commercial properties do not provide services or goods. HSPM, Henderson Sunlight Asset Management Limited, Sunlight REIT, eShop@Sunlight Rewards and Offers, participating shopping malls  Sheung Shui Centre Shopping Mall and Metro City Plaza One  and other commercial properties are not responsible for the quality or services of products. For inquiries related to product quality or services, please contact the relevant merchants directly.

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